Privacy Policy

Terms & Conditions

intro

Thank you for visiting our website. This privacy policy tells you how we use personal information collected on this website. Please read this privacy policy before using the website or submitting any personal information. By using the website, you are accepting the practices described in this privacy policy.

In this policy, “us”, “we”, or “our” means Fibreglass Pool Masters, operators of this website.

We are bound by the National Privacy Principles contained in the Commonwealth Privacy Act 1988 (subject to any exemptions that apply to us under that Act). We may, from time to time, review and update this privacy policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy.

This Privacy Policy was last updated on 19th July 2024.

1. INFORMATION WE COLLECT

Personal identification information:
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our website, fill out a form, and in connection with other activities, services, features or resources we make available on our website. Users may visit our website anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site-related activities.

Non-personal identification information:
We may collect non-personal identification information about users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about users’ means of connection to our website, such as the operating system and the internet service providers utilized and other similar information.

2. HOW WE COLLECT INFORMATION

Contact details and publishable content are collected when supplied by you either via the website or directly to us by other means. Click trails are recorded by our servers as each request reaches the website. This includes but is not limited to:

The type of browser you are using
The date and time of your visit
Your IP address
The address of the website that referred you to ours
The addresses of pages accessed and any documents downloaded

Click trails can be correlated over time by the use of ‘cookies’ as outlined in section 6. In most cases click trail data is not directly individually identifiable. Activity history is recorded whenever you undertake an activity such as submitting an enquiry, making a comment, vote on an object, and may additionally be recorded by us when you contact us offline.

3. WHY WE COLLECT IT AND HOW WE USE IT

Publishable content is collected and republished where applicable to enable a two-way conversation in public between us and our visitors. We collect your personal contact details and activity history:

To respond to requests or queries you raise
To confirm your identity
To fulfil orders made by you
To keep you up to date with news, special offers, and other marketing information you have opted-in to receive.

We collect click trail data:

To measure and monitor the performance of our website
To estimate interest in our products and services
To refine and update our website’s content
To monitor our website for violations of the terms of use or any applicable laws by visitors

4. HOW WE DISCLOSE IT

We may disclose your personal information to third parties, and you consent to us disclosing your personal information to third parties, under the following circumstances:

As part of a sale of all or part of our business
When explicitly authorised to do so by yourself at the time you supply the information
As required or authorised by any applicable law
As part of any investigation by us into you or your activity on our website (including to your Internet Service Provider or network administrator)
If we have reason to believe that you have committed a breach of any of our terms of use or have been otherwise engaged in any unlawful activity and we reasonably believe that disclosure is necessary (including to the Police or any other enforcement body, or to your Internet Service Provider or network administrator)
To lessen or prevent a serious threat to a person’s health or safety

5. HOW YOUR INFORMATION IS STORED

Please note that no systems involving the transmission of information via the internet, or the electronic storage of data, are completely secure. However, we take the protection and storage of your personal information very seriously. We take all reasonable steps to protect your personal information.

We use appropriate physical, digital, managerial and security systems to store your personal information and to protect it against unauthorised access, destruction or disclosure. These systems include but are not limited to:

Leading industry cyber security practices;
Limited access to information for any staff not on the upper management team;
Use of secure encrypted password and information vault systems;
Mandatory multi-factor authentication using a physical key to anywhere that information is stored

6. Cookies

Cookies are electronic tokens containing small amounts of information that are passed between a web browser and a server. Our website may use “cookies” to enhance user experience. User’s web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of this website may not function properly.

7. OPTING IN AND OUT

You may opt out of the correlation of passive activity data by turning off cookies in your browser. Please note however that disabling cookies may result in a reduction of available functionality on our site including but not limited to the loss of the ability to post comments and vote on content. When you supply us with your email address you may be asked to opt in to receive marketing information by e-mail or other means. You will be given the opportunity to opt-out from receiving further communications from us in accordance with this policy each time we send you information for which you have opted in. This comes in the form of an ‘unsubscribe’ link, generally in the footer and/or header of each email.

8. INFORMATION MANAGEMENT AND SECURITY

With the exclusion of information supplied for publication (as outlined in section 5), we will take all reasonable steps to ensure that the personal information we hold is not lost, misused, or inadvertently provided to unauthorised third parties, including using firewalls, password locking, truncation of credit card data, encryption of data in transit, and secured servers. You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the Internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control. You must ensure the security and confidentiality of any username and/or password used by yourself to access this website. You agree that you will be held responsible for all activities which occur under your username and password (including but not limited to the publication of illegal or defamatory material or any other unlawful activity, or unauthorised charging of your credit card). You agree that we are not responsible for the privacy or security practices of any third party and that the collection and use of your information by third parties may be subject to separate privacy and security policies. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please contact us immediately as outlined in section 10.

9. GAINING ACCESS TO YOUR INFORMATION

You have the right (excluding exceptions outlined in the Privacy Act) to seek access to and update or correct the personal information we hold about you. If you make an access request, we will ask you to verify your identity. We may charge a fee to cover the costs of meeting your request

10. HOW TO CONTACT US

If you have any questions about this Privacy Policy, the practices of this website, or your dealings with this website, please contact Fibreglass Pool Masters via email [email protected].

License

Unless otherwise stated, fibreglasspoolmasters.com.au and/or its licensors own the intellectual property rights for all material on fibreglasspoolmasters.com.au All intellectual property rights are reserved. You may access this from fibreglasspoolmasters.com.au for your own personal use subject to restrictions set in these terms and conditions.

You must not:

Republish material from fibreglasspoolmasters.com.au
Sell, rent or sub-license material from fibreglasspoolmasters.com.au
Reproduce, duplicate or copy material from fibreglasspoolmasters.com.au
Redistribute content from fibreglasspoolmasters.com.au

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our website. You approve to immediately remove all links to our website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our website, you agree to be bound to and follow these linking terms and conditions.